It’s rare to find an e-commerce website that isn’t leveraging some form of chatbot to automate its sales process. As chatbots continue to become more sophisticated, you can train the AI-powered solution to answer common sales-related questions to boost conversions. When a chatbot is unable to provide an answer to a specific question, it should be able to forward interactions to your team.
Using machine learning, a chatbot can understand specific details, such as past behavior and website usage to provide a personalized customer experience. You can train an AI-powered solution with data sets from previous customer interactions to make the application more useful at providing exceptional customer service and support. Machine learning should make the application more useful over time.
Email bots help to automate email communication by analyzing the contents of the email and relevant data about the customer and enable to; automatically answer frequently asked questions, forward emails to the right agent the first time, prioritize emails, give urgent problems and sales emails the highest priority, get accurate statistics about the reasons customers contact you.
Call bots can be used if the customer decides to call your company directly. Option-based interactive voice response (IVR) can offer poor experiences as it takes time to connect with the right agent. AI-powered call bots can transcribe and analyze calls in real-time to ensure they’re forwarded to the right specialists. In some cases, call bots can answer common sales questions immediately.