AI & Machine Learning Solutions in Banking & Finance

Financial companies leap forward with artificial intelligence from MindTitan

MindTitan builds and delivers several machine learning models for the banking and finance industry. As a financial company deploys artificial intelligence solutions, outputs from one model become inputs for another. Here's what we have ready to deploy.

Grow sales

No more time spent on research. Salespeople are provided with optimal upsells & cross-sells by the machine.
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Understand which communication type and channel your customers prefer for company & marketing communication.
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Know how open a customer is for company, marketing, or sales communication at any given time, depending on a variety of circumstances.
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Don’t lose a sale and marketing communication channel through an opt-out by predicting an overused channel.
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Modeling B2B & B2C customers to understand spending and growth patterns.
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Predict the most likely next financial product customers will need down to micro-segmentation. Help the customer through the buying journey.
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Utilizing propensity and intelligent sales, use a sales flow assistant to nudge a prospect or customer in the right direction to make a purchase.
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Predict a customer’s major life event, like buying a car, a house, marriage, or a job change to present the necessary financial products at the right time.
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Optimize customer service

Automate 100% of your live chat. Answer most questions with a bot, while routing the rest to the right person the first time.
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Ditch your options-based IVR. An AI bot will ask customers for their problems, transcribe calls in real time, then route the call appropriately.
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Make email support easier. Have a bot reply with answers or follow up questions. Route other emails to the right people the first time.
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Use AI to gauge agent performance and assist with coaching, while measuring customer sentiment.
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Predict when & why customers might contact you. Use automation tools to encourage self service or provide immediate solutions.
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Analyze communication and build models across every channel you use to communicate with your customers.
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Fraud & security

Stay ahead of suspicious groups and criminals using artificial intelligence & state-of-the-art process mining.
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Outsmart fraudsters by dumping hard-coded fraud rules. Use AI to find suspicious emerging patterns and stop fraud before it happens.
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Risk management

Use what you already know about your customers to calculate risk to your financial institution, rather than using arbitrary credit scoring.
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Mine cash flow patterns from the bank’s entire customer and apply AI to forecast income.
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Churn prediction

Understand why customers leave using machine learning and use intelligent sales to pre-emptively stop churn with valuable clients.
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Know when any employee may leave the company, why they leave, and what will motivate them to stay - if it makes sense to keep them.
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Mailiis Ploomann,

Head of Telecom Services, Elisa

“MindTitan has been Elisa’s partner in developing several AI-powered solutions. What we value most about MindTitan is their enthusiasm about bringing maximum business value for Elisa by using the full potential of our data. From consultation to the presentation of a completed solution, the team always delivers on promises.”

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“Cleveron’s team partnered with MindTitan to make our robots even smarter. Their team has shown a lot of resilience and energy in working with our data to turn ideas into useful applications. We recommend MindTitan to anyone across the world looking to improve their products with machine learning and AI.”

Marten Kaevats,

National Digital Advisor, Republic of Estonia Government

“MindTitan is involved in shaping the long-term strategy for Estonia, giving an expert opinion about AI capabilities and possibilities for multiple public sector organizations and being a partner for developing the defined AI use cases.”

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Kaarel Holm,

CEO & Co-Founder, MeetFrank

“Guys at MindTitan have helped us enhance MeetFrank’s algorithms and automate a bunch of manual work, taking the product to another level.

We’re definitely seeing this as a long-term partnership, where we constantly explore ways to use different machine learning techniques so that MeetFrank would do things no one else does in the hiring space.”

Mariana Hagström,

CEO & Co-Founder, Avokaado

“We turned to MindTitan to create a data flywheel – the more data add, the better our product becomes.  In our case, the more contracts the Avokaado platform processes, the more automagical the process of drawing up and structuring contracts becomes.”

Want to find out if AI is the next step for you?

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Have a specific machine learning project in mind? Or are you just looking around to learn how artificial intelligence can benefit your business? Either way, let’s talk.


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