Telecommunications

Optimize customer service

Automate 100% of your live chat. Answer most questions with a bot, while routing the rest to the right person the first time.

Make email support easier. Have a bot reply with answers or follow up questions. Route other emails to the right people the first time.

Ditch your options-based IVR. An AI bot will ask customers for their problems, transcribe calls in real time, then route the call appropriately.

Use AI to gauge agent performance and assist with coaching, while measuring customer sentiment.

Predict when & why customers might contact you. Use automation tools to encourage self service or provide immediate solutions.

Analyze communication and build models across every channel you use to communicate with your customers.

Grow sales

No more time spent on research. Salespeople are provided with optimal upsells & cross-sells by the machine.

Modeling B2B & B2C customers to understand spending and growth patterns.

Get customers back with beneficial lifetime value using client specific price points with an extended sales NBO model.

Network technologies

Understand how customers experience your wireless network. Whether or not they tell you.

Use deep learning to predict network errors and proactively take corrective action.

Reduce alert noise. Use an AI model that understands vast alert & alarm systems to provide more meaningful alerts.

Business operations

Guard your business against systemic failures where hard-coded and hand-set rules do not help.

Find the optimal balance between improved customer experience and return on investment when building or improving infrastructure.

TESTIMONIALS

Mailiis Ploomann,

Head of Telecom Services, Elisa

“MindTitan has been Elisa’s partner in developing several AI-powered solutions. What we value most about MindTitan is their enthusiasm about bringing maximum business value for Elisa by using the full potential of our data. From consultation to the presentation of a completed solution, the team always delivers on promises.”

INDREK JÜRGENSON,

CIO, CLEVERON, Cleveron

“Cleveron’s team partnered with MindTitan to make our robots even smarter. Their team has shown a lot of resilience and energy in working with our data to turn ideas into useful applications. We recommend MindTitan to anyone across the world looking to improve their products with machine learning and AI.”

Drop us a message

Have a specific machine learning project in mind? Or are you just looking around to learn how artificial intelligence can benefit your business? Either way, let’s talk.

Team@mindtitan.com

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AI & Machine Learning Solutions in Telecommunications