Callbot is an AI solution that automates your call center and enhances your representatives to serve your inbound contacts more effectively. Instead of listening to a bunch of options in an IVR and pushing buttons when calling customer service, Callbot simply asks the person “What can I help you with?”. The customer describes the problem with their own words and the Callbot forwards the call to the appropriate specialist or answers straight with simple questions.
Stages of implementing a CallBot
Stage 1: Get rid of IVR with CallBot
Deploying a Callbot and correctly routing your calls with AI enables to reduce wait times, meet SLAs and representatives can focus fully on resolving the issues of customers.
Stage 2: Empower your representatives with dialogue flows
As Callbot transcribes speech to text and analyses, the conversation in real-time it will suggest dialogue flows to representatives. Suggesting the representatives the correct dialogue flow means they can give more consistent answers faster and with less training. Dialogue flow is a smart system that gives instructions to the representatives and does all the necessary background checks itself. With a well-constructed dialogue flow, the representative simply has to say and ask what the AI suggests to them, simple as that.
Stage 3: Automate flow
Stage 3 is the automation of stage 2. Not all the dialogues should be automated as we believe there are cases where representatives will keep on doing a better job for a very long time – for example, calls where a customer simply wishes to be heard. On the other hand, if the dialogue flow is not very complicated and the representative is just asking and saying what the AI suggests, we have an opportunity to fully automate that.
Privacy & Cookies Policy
The information we collect
When You visit the Site, we automatically collect certain information about Your device, including information about Your web browser, IP address, time zone, and some of the cookies that are installed on Your device. Additionally, as You browse the Website, we collect information about the individual web pages that You view, what websites or search terms referred you to the Website, and information about how You interact with the Site (altogether Device Information).
Additionally, when You contact us through the Website or by other means, we collect certain information about You (mostly Your name and e-mail address, but also any other information that You may provide us with) (altogether Specific Information).
The Device Information and Specific Information make up the Personal Information that we collect about You.
How do we use Your Personal Information
We use the Device Information to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
We use the Specific Information to communicate with You in order to be able to work out the best AI solution for Your company. In the event that You provide us with any Personal Information for entering into a contract, such information will only be used with the purpose of performing on the said contract.
We value the privacy and security of Your Personal Information. We will follow all the principles relating to the processing Your Personal Information, that the General Data Protection Regulation (the GDPR) sets out.
We inform you regarding the processing of personal data on behalf of Albacross Nordic AB (“Albacross”).
Information collected from cookies set in your device that qualify as personal data will be processed by Albacross, a company offering lead identification and ad targeting services with offices in Stockholm and Krakow. Please see below for full contact details.
The purpose for the processing of the personal data is that it enables Albacross to improve a service rendered to us and our website (e.g “Lead Generation” service), by adding data to their database about companies. The Albacross database will in addition to “Lead Generation” be used for targeted advertising purposes towards companies and for this purpose data will be transferred to third party data service providers. For the purpose of clarity, targeted advertising regards companies, not towards individuals.
The data that is collected and used by Albacross to achieve this purpose is information about the IP-address from which you visited our website, and technical information that enables Albacross to tell apart different visitors from the same IP-address. Albacross stores the domain from form input in order to correlate the IP-address with your employer.
Sharing Your Personal Information
We keep the Specific Information about You either in our own servers or in Pipedrive. If necessary, we will also share Your Personal Information with third parties in order to comply with legal obligations that might fall upon us.
You have the right to access personal information we hold about You and to ask that Your personal information be updated or deleted. If You would like to exercise this right, please contact us through the contact information below.
If You believe that any information we are holding on You is incorrect or incomplete, please let us know as soon as possible (see contact details below). We will promptly correct any information found to be incorrect.
Additionally, please note that we will process Your information in order to fulfill contracts that You (or Your company) might enter into with us.
For more information about our privacy practices, if You have any questions, or if You would like to make a complaint, please contact us (see contact details below).
Name: MINDTITAN OÜ
Address: Telliskivi 60/2, I-building, 15073 Tallinn, Estonia